Help Center
Answer every question once, then let the page answer it forever.
Give your online academy its own self-serve knowledge base — organised categories, multilingual articles, and a search box your learners reach for before they ever open a ticket.
- Depth-guarded category tree
- Write with AI, in every language
- A full SEO bundle per article
A help center that pays for itself in support hours
Every academy on Academz gets the same self-serve toolkit — built to reduce the tickets your staff have to open by hand.
How it works
From a recurring question to a published answer
Four steps take your team from "we get asked this all the time" to a searchable, localized article your learners can find on their own.
Build your category tree
Nest topics up to four levels deep — Getting Started, Billing, Certificates — each with its own icon, image, and SEO bundle.
Write the article, with AI if you like
Draft the title, excerpt, and rich body per language yourself, or let Write with AI turn a short outline into a first draft to edit.
Publish, schedule, or hold as a draft
Ship it now, schedule it for later, or keep working — every save snapshots a revision you can compare or roll back to.
Learners search and self-serve
The article appears under its category on your academy's own help page, ready the moment a learner types their question.
Category tree
Organise once, and every article finds its place
Categories nest up to four levels deep, each with a localized name, description, image, icon, and its own SEO bundle — a clean, ordered map of your academy's knowledge, not a pile of unsorted pages.
- Depth-guarded nesting, cycle-safe
- Drag to reorder and reparent
- A full SEO bundle per category
- A stable link every article can trust
The article editor
A writing surface built for a real knowledge base
One editor per article, with a locale tab for every language you support, a rich content body your staff sanitise-on-save, a live SEO preview, and Write with AI standing by whenever a blank page needs a head start.
- Write with AI drafts into the active locale
- A tab per language, none required but the default
- Every body sanitised on save, escaped on render
- A revision on every save — compare or roll back
Two sides of one page
Built for the writer and the reader
The same article looks completely different depending on who's looking at it — your staff authoring it, or a learner searching for it.
An authoring workspace, not a text box
Staff pick a category, write in every active language, drop in a featured image, fill the SEO fields, and choose draft, scheduled, or published — with the full revision history one click away.
A search box that actually finds the answer
Learners search or browse the category tree in their own language, land on a clean article page, and never have to wait on a support reply for something already answered.
Everything in every help center
One knowledge base, fully equipped
No add-ons, no upsells — every article your academy publishes ships with the same complete toolkit.
Multilingual by design
Title, excerpt, slug, body, and SEO are all stored per language, with a graceful fallback when one is missing.
Full SEO bundle
Meta title, description, keywords, Open Graph, canonical URL, and a noindex switch — per locale, with a live preview.
Depth-guarded categories
Nest up to four levels deep with server-side cycle protection — a category can never end up nested under itself.
Write with AI
Draft or improve an article body from a short outline, then review and save it like anything else your staff write.
Sanitised, safe rendering
Every body passes a strict HTML sanitiser on save and is escaped on render — no scripts, no injected markup, ever.
Revisions & rollback
Every save snapshots the article, so staff can compare what changed or roll an edit back in one click.
Draft, schedule, or publish
Hold an article back, schedule it for a future date, or publish it now — a daily job flips due articles live automatically.
View analytics
A running view counter on every article shows which answers your learners actually reach for.
Every article, fully equipped
What ships with every article, every time
No plan tiers to unlock — the full authoring toolkit is there from your very first article.
Self-serve doesn't stand alone
Pairs naturally with the rest of Support
A knowledge base is stronger next to a ticket desk, a blog, and a way to announce what changed.
Helpdesk
When an article isn't enough, the same learner lands in a routed, tracked support ticket.
Explore HelpdeskBlog
The same multilingual, SEO-ready authoring surface, tuned for announcements and long-form posts.
Explore BlogAnnouncements
Push a site-wide notice the moment a help article changes something learners need to know.
Explore AnnouncementsTold by the teams running on it
Fewer tickets, happier inboxes
Real academies, real support queues — lighter since the knowledge base went live.
We wrote twenty articles in our first week and our ticket volume dropped by a third almost immediately. Write with AI is what got us past the blank-page problem.
The category tree keeps things tidy no matter how many articles we add, and the SEO bundle means our billing article actually shows up in search.
Scheduling articles around our term calendar and rolling back a bad edit with one click saved us more than once.
Frequently asked
Questions academies ask before switching on Help Center
Four levels, enforced on the server as well as in the editor — a category at the maximum depth simply can't take a new child, and a move that would nest a category under its own descendant is rejected outright.
Never automatically. It drafts or improves the body for the language tab you're working in, and your staff always review and save it themselves before anything goes live.
The reader sees the default language's content with a clear "missing translation" notice instead of a blank page — nothing ever breaks silently.
Yes — set a future publish date and a daily job flips it live automatically, or publish it yourself the moment it's ready.
Every body is run through a strict sanitiser on save and escaped again on render, so scripts, event handlers, and injected markup are stripped before they ever reach a page.
Every save snapshots a revision. Compare any two versions field by field, or roll one back into the editor and save it again as a fresh revision.
Help Center
Let your academy answer questions while you sleep
Start free, publish your first category and article today, and watch the same questions stop landing in your inbox.
No credit card required — organise your first category tree in minutes.