Question 1

How does Academz pricing work?

Accepted Answer

Pricing follows the scale you operate at rather than a single flat fee. Your plan reflects how many students and staff you have, how much storage you use, and which advanced modules you switch on. As your academy grows, you move to a plan that fits, so you pay in line with the size of your operation.

Question 2

Is there a free trial?

Accepted Answer

Yes. You can start with a free 30-day trial and no credit card, which gives you time to build courses, invite your team and see the platform in action. You only choose a paid plan once you decide to keep your academy running.

Question 3

Do I need a credit card to start?

Accepted Answer

No. The trial begins without any card details, so there is no risk of being charged before you are ready. You add a payment method only when you move onto a paid plan.

Question 4

Is there a free tier after the trial?

Accepted Answer

Smaller needs can stay on a free tier once the trial ends, with a limited scale suited to getting started or running a modest catalogue. When you outgrow it, you upgrade to a paid plan for more capacity and features.

Question 5

Can I change my plan later?

Accepted Answer

Yes. You can upgrade or downgrade at any time from your dashboard, and the difference is adjusted on a prorated basis. There are no penalties for moving between plans as your needs change through the year.

Question 6

Can I cancel anytime?

Accepted Answer

You can cancel whenever you choose — there is no long lock-in contract. Your platform stays active until the end of the period you have paid for, and you keep access to export your data before you leave.

Question 7

Is pricing per student or a flat fee?

Accepted Answer

Plans are built around your scale, so the number of students is one of the factors that sets your tier, alongside staff, storage and modules. Rather than charging a fee for every single learner, each plan covers a band of capacity, and you step up a tier when you pass it.

Question 8

Are there any setup fees?

Accepted Answer

There are no setup fees. You pay for your plan and nothing on top to get started — creating your platform, adding courses and going live are all included in the subscription.

Question 9

Do you take a commission on my sales?

Accepted Answer

No. The courses, bundles, subscriptions and cards you sell are yours, and the platform takes no cut of that revenue. What your learners pay you stays with you, minus only the fees your own payment gateway charges.

Question 10

Are there hidden fees I should know about?

Accepted Answer

Pricing is meant to be transparent: your plan covers the platform, hosting, updates and support. The main outside cost is whatever your payment processor charges to collect money, which goes to them, not to us.

Question 11

Does the price include hosting?

Accepted Answer

Yes. Hosting is part of every plan, delivered as a managed cloud service. You do not rent servers or pay separately for infrastructure — capacity, uptime and backups are handled within your subscription.

Question 12

Are updates and new features included?

Accepted Answer

New features and improvements reach your academy continuously at no extra charge. Because the platform is a managed service, you are always on the current version without paying for upgrades or installing anything.

Question 13

What payment methods can I use to pay for my plan?

Accepted Answer

The methods available depend on your country, and commonly include cards and regional gateways suited to your region. During checkout you see the options that apply to you, so you can pay in a way that works locally.

Question 14

Can I pay and price in my local currency?

Accepted Answer

You can price your own courses in your local currency for your learners, and your plan can be billed in a currency appropriate to your region. This keeps both your selling and your subscription aligned with the money your audience uses.

Question 15

Do longer billing cycles cost less?

Accepted Answer

Yes. Paying for a longer cycle costs less than the same span billed month to month, so quarterly, six-month and annual billing each reduce the effective rate. Annual billing saves the most over the year.

Question 16

What happens when my trial ends?

Accepted Answer

Near the end of the trial you choose a plan to keep your academy active, or move to the free tier if it fits your needs. Your work is not lost — courses, students and settings carry straight over once you pick a plan.

Question 17

What if I reach a limit on my plan?

Accepted Answer

You are notified before you run out of capacity, so there is no sudden interruption. From there you can upgrade to a higher plan or add capacity, and your academy keeps running while you do.

Question 18

Do you offer refunds?

Accepted Answer

Because every paid plan follows a free trial, you can judge the platform fully before paying anything. If a billing issue arises, our support team reviews it with you rather than leaving you to sort it out alone.

Question 19

Is there an enterprise or custom plan?

Accepted Answer

Yes. Organisations that need tailored limits, dedicated infrastructure or specific terms can arrange a custom plan with our sales team. This suits larger institutions whose scale or requirements go beyond the standard tiers.

Question 20

Will my price go up as I add students?

Accepted Answer

Your cost rises only when your scale moves you into a higher tier, not with every learner you add within your current band. This keeps growth predictable — you know which threshold triggers the next step up before you reach it.

Question 21

Can I try the paid features before committing?

Accepted Answer

The trial lets you explore the platform's features so you can test what you need in practice. This way you choose a plan based on how you actually use it, not on a guess from a feature list.

Question 22

Is support included in the price, or does it cost extra?

Accepted Answer

Support is part of your plan, with a help centre, documentation and a support team available to every academy. Higher plans add onboarding assistance to help larger institutions get live faster.

Question 23

Do plans differ for a teacher versus an institution?

Accepted Answer

The same platform serves both, and the plan you choose reflects your scale rather than a different product. An independent teacher fits a smaller tier, while a multi-branch institution needs the capacity and modules of a larger one.

Question 24

Can I add capacity without changing my whole plan?

Accepted Answer

In many cases you can add capacity or specific modules on top of your current plan instead of jumping a full tier. This lets you handle a busy season or a single extra need without over-committing for the rest of the year.

Question 25

How do I decide which plan is right for me?

Accepted Answer

Start from your scale — how many students and staff you expect and which features matter most — then match that to the plan that covers it. If you are unsure, the free trial and our team help you land on the right tier before you pay.

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