Delivery logs
Track every message you send — email, SMS and WhatsApp
Every message is recorded before it leaves, then followed through its whole journey — sent, delivered, opened, clicked or read — with timestamps, the exact provider, and one-click resend. Nothing is ever invisible, and everything is deliverability you can prove.
- Email · SMS · WhatsApp in one log
- Delivery status with timestamps
- One-click resend, history untouched
Deliverability you can prove, across every channel
A complete, tamper-proof record of what the platform tried to send, when, through whom, and what became of it.
Logged before send
Nothing is sent without a record
Every message is written to the log first, then dispatched — so there is no such thing as a message that vanished. If it was ever attempted, it is here: who it was for, what it said, which provider carried it, and exactly what happened next. That single rule is what makes the whole log trustworthy and every message resendable.
- The row is written before the send
- No message can slip through untracked
- History is append-only — never rewritten
- Every attempt stays fully traceable
From send to proof
How a message is tracked, end to end
One pipeline records, sends, and follows every message — you just read the result.
Recorded
The moment anything triggers a message, a log row is written — recipient, content, module and channel — before a single byte goes out.
Sent
The message is dispatched through the resolved provider, and the gateway message-id is captured for support and correlation.
Tracked
Delivery updates flow back in real time — delivered, opened, clicked or read — each written to the row with its own timestamp.
Resolved
Browse, search and filter it, export to Excel or PDF, and resend any message as a fresh, fully-traced attempt.
Three channels, one log
Each channel, tracked its own way
Email, SMS and WhatsApp each have a different delivery story — so each gets its own status ladder, not a lowest-common-denominator status.
Email deliverability
Know it was delivered, opened and clicked
Email is more than “we sent it.” Watch each message move through delivered, opened and clicked, and get an immediate flag when a message bounces or a recipient complains — so a broken address or a spam report never hides. And because the rendered body is stored, you can preview exactly what the recipient received.
- Delivered → opened → clicked tracking
- Bounce and complaint visibility
- Preview the exact rendered email
- Immediate or scheduled sends
SMS transparency
Every text — with its true cost
SMS is billed by the segment, and the encoding decides how many segments a message becomes. The log shows the gateway-reported cost and currency for each message, plus the segment count and whether it went out as GSM-7 or UCS-2 — the real driver of the bill — with a human failure reason and the gateway error code when something goes wrong.
- Gateway-reported cost & currency
- Segment count & encoding insight
- GSM-7 vs UCS-2 made clear
- Human reason + gateway error code
WhatsApp receipts
Delivered, then read — and compliant
WhatsApp closes the loop with a real read receipt, so you know a message was actually seen, not just delivered. Template, plain text and media messages are all supported, and because only approved templates are ever submitted, the log doubles as your record of compliant messaging — with the failure reason and error code when a send is rejected.
- Sent → delivered → read receipts
- Template, text and media messages
- Approved templates only — on record
- Failure reason and error code
A timeline per message
Every step, on one clear track
Open any message and its whole delivery journey is laid out as a timeline — each checkpoint stamped with the exact moment it happened.
Timestamps are captured as each provider event arrives — no guessing, no gaps.
Resend, safely
Resend anything — history stays intact
A failed receipt, a bounced address that got fixed, a reminder that needs to go again — resend it in one click, one at a time or in bulk. A resend is always a brand-new, fully-traced attempt linked back to the original; the original row is never edited, so your record of what happened stays honest.
- One-click resend, single or bulk
- A fresh attempt, fully tracked
- Linked back to the original message
- The original is never overwritten
Find it in seconds
A control room for every message
Search by recipient, subject or number, filter by status, module, provider or date, then export the exact view you are looking at.
Private by design
Full visibility, zero secrets
A delivery log holds personal data, so it is treated like it. One-time passwords and secret-shaped values are scrubbed the moment a message is captured, provider credentials are never stored on a row — only the provider name and gateway message-id — and access is permission-gated end to end, exports included.
- OTPs and secrets scrubbed at capture
- Credentials never touch a log row
- Permission-gated, exports included
- Only the provider + message-id kept
More in every log
Everything an operations team needs
The details that turn a list of messages into a real deliverability record.
Delivery status
Per-recipient status at a glance, colour-coded and always with the exact timestamp behind it.
Powerful filters
Narrow by status, module, provider, tier and date range — then search recipient, subject or number.
Provider transparency
See which provider carried each message and the gateway message-id support needs to trace it.
Excel & PDF export
Export the exact filtered view for a report or an audit — always scrubbed of secrets.
Immediate or scheduled
Send now or schedule for later — the log shows the dispatch type and the due time.
Resend chain
Follow a message and every resend of it, each new attempt linked back to the original.
Part of a bigger picture
Where messaging meets monitoring
Delivery logs are the evidence; the system monitor is the early warning. When failures spike, the monitor’s delivery-health strip deep-links straight into this log, filtered to the failures — because a provider outage is the number-one cause of failed sends. Pair both with the audit log for a complete operational record.
Works with the rest
Every feature that sends, tracked here
Delivery logs sit under everything that reaches your learners — here is what messages most.
System monitor
Watch delivery health and jump into failures the moment they appear.
Explore monitoringAudit log
Who did what, when — a full trail beside your delivery record.
Explore the audit logEnrolments
Welcome, receipt and reminder emails on every enrolment.
Explore enrolmentsAffiliate program
Payout and referral notifications your affiliates actually receive.
Explore affiliatesCertificates
Deliver a verifiable certificate by email or WhatsApp on completion.
Explore certificatesPlans & pricing
Email, SMS and WhatsApp allowances, metered fairly by usage.
See plans & pricingQuestions
What teams ask about delivery tracking
Three — email, SMS and WhatsApp — all in one place. Each message is recorded before it is sent, then followed through its own delivery lifecycle, so you have a single, complete record of everything the platform sent on your behalf.
Every message is written to the log first and only then dispatched. There is no send path that skips the log, so a message can never simply vanish — if it was ever attempted, you can see it, inspect it, and resend it.
Yes. Email tracks delivered, opened and clicked, and flags bounces and complaints; WhatsApp shows delivered and the blue read receipt. Each event is stamped with the time it arrived from the provider.
For each SMS the log records the gateway-reported cost and currency, the number of segments, and whether it was sent as GSM-7 or UCS-2 — the encoding that decides how many segments, and therefore how much, a message costs.
Never. A resend is a brand-new, fully-traced attempt linked back to the original row; the original is never edited. You can resend one message or many at once, and the history stays honest.
Yes. OTPs and secret-shaped values are scrubbed the moment a message is captured, and provider credentials are never stored on a row — only the provider name and gateway message-id. Access, including exports, is permission-gated throughout.
Prove every send
Deliverability you can prove, from day one
Track every email, SMS and WhatsApp message, see exactly what happened, and resend in a click — start building on Academz free.
Free to start · No credit card required · Every channel tracked